Frequently asked questions

Buying

Can I buy Ottilo now?

Not yet. Ottilo is in development, and this site shows the product as it is planned. Prices and specifications may change before launch.

How much will it cost?

The planned prices are $249 for the Ottilo System, $279 for the Starter Bundle (the system plus 10 extra cartridges) and $39 for a pack of 10 cartridges.

What comes in the box?

The pen with its detachable cable, the controller, a US power supply, 5 sealed cartridges, a storage pouch for the pen and a quick-start card.

The device

What is a solenoid pen?

A pen driven by a coil and a magnetic plunger rather than a spinning motor. Each pulse moves the needles forward in a straight line and a spring returns them. How it works explains it in more detail.

Why does it have a separate controller?

Keeping the electronics in a desktop unit keeps the pen slim and light, and leaves room for a proper dial and a colour screen. It also means there is no battery in the pen to charge.

Does the pen run all the time?

No. A pressure switch keeps the needles still until the tip is pressed to the skin, and the pen stops as soon as you lift it.

How deep can it go?

A ring on the pen sets the depth from 0.25 to 2.5 mm.

How loud is it?

The pen and controller are designed to run at 55 dB or less. We will publish the measured figure once the production unit is tested.

Which cartridges does it use?

Sealed, single-use cartridges made for the Ottilo pen, sold in packs of 10. Each cartridge is used once and discarded.

Shipping and returns

Where will it ship from?

From stock in the United States, with free shipping. There is nothing extra to pay when the parcel arrives.

What if it is not for me?

The plan is a 60-day return window and a 1-year warranty on the pen and controller. The full terms are on the shipping and returns page.